![]() This may be fine for some businesses, but unless the spreadsheet is very complex it will not be useful for much more than mass mail-outs. This is the most basic and non-integrated system of database, generally consisting of an excel spreadsheet of customer details, a quote book and a returns/repairs book. There are some standard systems which can also be tailored to suit a business’ requirements. For example Hairware, Menumate and HirePOS. There are myriad types of client database programmes available, and some businesses may choose software which is industry-specific. Track complaints, service issues and repairs.Provide after-sales and follow up service.When you have a robust customer database you are able to: Hair salons may record details of previous hairstyles. The core areas that databases record generally cover:ĭatabases can also record additional details specific to the business, for example, a bike shop may record whether a customer enjoys mountain-biking, road cycling, competitive track cycling or triathlon.Ī contracting business may record ongoing service contracts. The data that is recorded and tracked can vary widely depending on the business area, geographic location and target market. This guide contains the following topics: There are many types of databases that a business may use depending on the type of business and the computer applications available. ![]() Eighthirty in Karangahape Rd wins the award for L’affare Outstanding Coffee Establishment / Barista and Mineral Wines’ James Barber is the Restaurant Association of New Zealand’s Outstanding Sales Representative for 2015.A robust and detailed client database is an important tool for any business. LittleWolf and the Produce Company take home awards for Fine Foods NZ Outstanding Caterer and Spark Business Outstanding Supplier respectively. Waterfront Auckland Outstanding Local goes to Mo’s Bar and MASU’s Meg Abbott-Walker is Negociants Outstanding Wine Service Professional. On the other hand, Monsoon Poon is a veritable veteran of 10 years but can still command respect from the industry with Nicola Richards taking awards for Moet Hennessy Outstanding Hospitality Personality and Pernod Ricard Outstanding Restaurateur.Įstablished Ponsonby bar Mea Culpa reinforces its reputation as the bolt-hole-of-the-moment-to-be-seen-at taking out awards for Beam Suntory Outstanding Bar - the second year in a row it has taken the accolade - and for Kate Rose, Angostura Outstanding Bartender.Ĭelebrating the fact there are some notable veterans who deliver a first class dining experience, industry stalwart and multi-award winner Michael Meredith from Mt Eden’s intimate degustation restaurant Meredith’s is this year’s Gilmours Outstanding Chef.Īnd continuing the seasoned pro theme, the 11 year young The Grove wins the EuroVintage Outstanding Wine List award.Īnother second-time winner is Coco’s Cantina for OneMusic Outstanding Establishment backing up awards to Damaris Coulter last year for Outstanding Hospitality Personality and Outstanding Restaurateur awards.Ĭrombie Lockwood Outstanding Waiter is Des Dillon from Soul Bar while Rohan Satam from Wine Chambers is the winner of the Aotearoa Fisheries Emerging Talent award. Parnell’s newest restaurant Woodpecker Hill - which opened its doors only this year - has taken awards for General Digital Outstanding Maître d’ for Ash Visvanathan and Menumate Outstanding New Venue. While there are only two repeat winners in 2015, three establishments have taken two awards each at tonight’s glittering industry event at Shed 10 on Auckland’s waterfront. "The fact there are only two winners from 2014 that have made the honours board this year also reinforces the dynamic nature of the hospitality industry in Auckland and the wide selection of quality establishments." "Results in many of the categories this year have been very tight - especially the Gilmours Outstanding Chef and Restaurant Association of New Zealand Outstanding Sales Representative - which to me demonstrates our industry is in excellent heart," Upton says. ![]() Lewisham Foundation Chair Chris Upton says competition has been fierce in 2015. But probably no more so than in hospitality.Īnd hospitality has last night (June 7) acknowledged the prowess of its sociable competitors with the announcement of the winners in the 14th annual Lewisham Awards. Peer recognition is probably the most valuable accolade in any industry.
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